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Shipping Policy
1. Order Processing:
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Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
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We strive to ship orders as promptly as possible while ensuring the safe packaging of your pottery.
2. Shipping Methods and Costs:
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Shipping costs are calculated based on the weight of your order and the destination, and are displayed at checkout.
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We offer various shipping options (e.g., economy, standard, ) to accommodate your needs.
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Domestic and international shipping is available.
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You can view the shipping cost during the checkout process before confirming your order.
3. Packaging and Handling:
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All pottery items are carefully packed in payper, bubble wrap or similar materials.
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We use sturdy cardboard and packing peanuts, foam or similar materials to minimize movement during transit.
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Double boxing is often employed to further protect fragile items.
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We take extra precautions to ensure your pottery arrives safely
4. Delivery Time Estimates:
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Estimated delivery times are provided if you choose a method that have a tracking number These times are estimated and not guaranteed.
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Delivery times vary based on location and shipping method.
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We are not responsible for delays caused by third-party shipping carriers.
5. Damaged or Lost Items:
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If your pottery arrives damaged, please take a photo and contact us and the postal service immediately.
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We will replace damaged items as soon as possible pending an investigation, or offer a refund if preferred.
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For lost items, we will work with the shipping carrier to locate the package or arrange for a replacement.
6. Potential Delays:
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Shipping may take longer during peak seasons or sales periods.
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We will notify you of any significant delays.
7. Order Tracking:
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Once your order is shipped, you will receive a tracking number to monitor its progress if you choose a shipping option with a tracking number.