Process photos of a chasing and repoussé necklace

Refund Policy

A legal disclaimer

Right of withdrawal with remote purchase for the pottery and jewelry website and webshop according to the FPS Economy (Belgium):

This is the case of a contract concluded between a company and a consumer, within the framework of an organized system of distance sales or services, without the simultaneous physical presence of the company and the consumer, using exclusively one or more means of distance communication (telephone, Internet, catalog, etc.), up to and including the moment the contract is concluded.

As a consumer, you have the right to revoke your purchase and cancel the contract without giving reasons, in accordance with Belgian law and the European Directive 2011/83/EU on consumer rights. I, Yellow Monkey v.o.f., hereby make available to you the following right of withdrawal:

Right of withdrawal:

You have the right to revoke the purchase of the jewelry or pottery ordered within a period of fourteen (14) days without giving reasons, starting from the day after the delivery of the product.
Returning collection pieces will only be accepted if you return the piece in perfect condition and in the original packaging. Jewelry that has been worn and/or damaged will not be accepted back. Pottery obvious signs of use and/ or damage will not be accepted back

Exercise of the right of withdrawal:

To exercise your right of withdrawal, you must notify Yellow Monkey v.o.f., in writing of your decision to withdraw from the agreement within the aforementioned period. This can be done via email to amber.rose@yellowscreations.com with added photo’s of the state of the piece. You can use this model form (PDF, 253.7 KB) (in Dutch) for withdrawal, but this is not obligatory.

Consequences of withdrawal:

If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we receive notice of your withdrawal from this contract.

I may withhold reimbursement until I have received the goods back or you have supplied evidence of having returned the goods, whichever comes first.

You’ll return or hand over the goods to me without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of fourteen (14) days has expired.

The consumer shall bear the direct costs of returning the goods.

Exclusion of right of withdrawal:
The right of withdrawal is excluded for:

Products that are manufactured according to your specifications or have a clearly personal character: custom orders and bespoke jewelry pieces.
Products that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery. The product must be unworn, in its original condition without damage and in its original packaging.
Yellow's Creations (Yellow Monkey v.o.f. gift cards / vouchers.
Products that after delivery are by their nature irrevocably mixed with other items.
Products purchased in person.

Yellow's Creations (Yellow Monkey v.o.f. is not responsible for any delays, damage or loss once the package has been handed over to the postal service by you.

Handmade pieces are offered and even though quality is my main priority, production mistakes are not excludable. Yellow Monkey v.o.f. reserves the right to deny unreasonable repairs, returns and replacements.